Puzzle Warranty Puzzle Warranty

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Is your AQUARIUS puzzle missing a piece?
Are any of your puzzle pieces misaligned?

As avid Puzzlers ourselves we completely understand how frustrating these issues can be. Puzzle pieces have a way of getting up and walking away. Sweater sleeves and cats are the more popular culprits, but every once in a while a piece does not make it into a box during manufacturing. Fortunately we stand behind our products 100% and we will gladly replace your item free of charge should any of these issues arise with your puzzle. To file a claim, please fill out the following form and we'll send you a replacement as soon as possible.

IMPORTANT:

Our replacement warranty only covers items that were purchased new within the last 90 days in the United States.
If you are eligible to receive a replacement puzzle, the replacement we will send you will only include the puzzle itself in a plastic bag, and will not include the puzzle box, so please be sure to keep the puzzle box from your original purchase.
We are only able to ship replacement puzzles within the Continental U.S., and it typically takes 2-3 weeks for a replacement to ship from our warehouse in California.
Please note that we are not able to replace missing individual pieces and that there is no guarantee that the pieces from a replacement puzzle will fit into the original puzzle you purchased.
Please also note that there is a small chance we may no longer make your puzzle, and if that’s the case we will send you a similar puzzle of equal value.

Please select ALL that apply to your puzzle:

My puzzle is missing a piece or multiple piecesMy puzzle pieces are misaligned

How many pieces is your puzzle missing?If only reporting puzzle misalignment, please enter "0"

Please enter your 5 Digit Puzzle Number:The 5 Digit Puzzle Number can be found on the side of the puzzle box (See IMAGE below for reference)

Please enter your puzzle's Batch Code #:The Batch Code # can be found running vertically left of the UPC barcode on the side of the puzzle box (See IMAGE below for reference)

Please take the following pictures of your puzzle and upload them using the orange buttons below

Picture of side of the puzzle Box **(REQUIRED)**Clearly showing Barcode and 5-digit item number

Upload

Picture of entire puzzle from overhead **(REQUIRED)**

Upload

Picture of close-up of missing puzzle piece or misalignment **(REQUIRED)**

Upload

Copy of order or gift receipt with order number **(REQUIRED)**

Upload

Additional photos

Upload

First Name:

Last Name:

Address:Where should we send your replacement to. NO PO Box please.

Address 2:

City:

ZIP Code:

Phone Number:

Email Address:

Would you like to sign up for our Newsletter?We will keep you up to date with special events, sales, new arrivals and more!

YesNo

There is a small chance we may no longer make your puzzle. If that’s the case, we’ll send you a similar puzzle of equal value. Please confirm that’s okay:

Yes, please send me a similar puzzle of equal value if my puzzle is no longer available

Where did you purchase this item from?i.e. NMRBrands.com, Amazon, Target, Kohl's, etc.

What is the Order ID # of when you purchased this puzzle?

When did you purchase this puzzle?

Is there anything else you’d like us to know?

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