Puzzle Warranty Puzzle Warranty

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Is your AQUARIUS puzzle missing a piece?
Are any of your puzzle pieces misaligned?


As avid Puzzlers ourselves we completely understand how frustrating these issues can be. Puzzle pieces have a way of getting up and walking away. Sweater sleeves and cats are the more popular culprits, but every once in a while a piece does not make it into a box during manufacturing. Fortunately we stand behind our products 100% and we will gladly replace your item free of charge should any of these issues arise with your puzzle. To file a claim, please fill out the following form and we'll send you a replacement as soon as possible.


IMPORTANT:

  • Our replacement warranty only covers items that were purchased new within the last 6 months in the United States and/or Canada.
  • If you are eligible to receive a replacement puzzle, the replacement we will send you will only include the puzzle itself in a plastic bag, and will not include the puzzle box, so please be sure to keep the puzzle box from your original purchase. 
  • We are only able to ship replacement puzzles within the Continental U.S. and Canada, and it typically takes 2-3 weeks for a replacement to ship from our warehouse in California.
  • Please note that we are not able to replace missing individual pieces and that there is no guarantee that the pieces from a replacement puzzle will fit into the original puzzle you purchased. 
  • Please also note that there is a small chance we may no longer make your puzzle, and if that’s the case we will send you a similar puzzle of equal value.

Please select ALL that apply to your puzzle:

Please take the following pictures of your puzzle and upload them using the orange buttons below

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There is a small chance we may no longer make your puzzle. If that’s the case, we’ll send you a similar puzzle of equal value. Please confirm that’s okay:
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